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careless profriends

Warning to Profriends clients who issued cheques addressed to PAG-IBIG.
If you'd remember, or atleast for only some clients, PF said that they're gonna collect the first 24 months of amortization, that is fine. That means the 24 cheques are addressed to them. Aside from that they also asked for another set of cheques addressed to PAGIBIG telling that THEY are the ones to forward to cheques to pagibig. From their own month you would have an assurance that you'd never be delayed in payments provided your bank account has money in it of course.

But shit happened.
After the 24th month they NEVER forwarded the cheques to pagibig. Which resulted my property in default. I only noticed it when I checked my bank account that it ceased deducting money. From the pagibig point of view I was not paying a thing for 2 months.

I tried calling PF head office in mandaluyong but no one, not a single call has been answered for almost 1 month that everyday I tried.

At the same time, I asked my wife to go to Imus office to inquire about the situation. These people just give us the receipt of the last 4 months of my payments. But not a word about my chequed not being cleared by pagibig.

When I came back to PH I went to Imus office myself. The person I talked with said that my cheques will be taken out and will be returned to me. What the fuck that means Profriends? For over 2 months nobody informed us what's happening. These careless developer never informed us that Im gonna pay directly or settled directly with pagibig myself. Its 2 months. Hadn't I noticed it myself and went on, my property would have been foreclosed because of the carelessness and unprofessionalism of this Profriends! Whats wrong with these people?

And so I went to their headoffice and talked to their manager. From the very beginning I started business with them I wanted to talk to the manager but never the front desk allowed me.
Finally I met her, I told her everything I wanna say, bursted out my anger. She seems cool and listened to me, anyway.

At the end I just asked her to refund the penalty I paid to pagibig.

Beware of this developer.

Profriends and its quality service

March 21, 2011 umuwi ako ng Pilipinas at pinuntahan ang Profriends Head Office sa Mandaluyong para i-follow-up ng personal ang problema ko sa napakagandang trabaho nila sa unit ko sa Montefaro.
Sa kabutihan ng kanilang serbisyo at napaka understanding at professional na pagtanggap ay ni hindi ko man lang ako hinarap ng officer ng Move-In department. Imagine, after 9 months ng una akong nagreklamo ni hindi man lang ako hinarap. At ang sabi sa email na ipinadala ko sa kanila ay hindi nila natanggap. Sinong ang ginagago nitong mga 'to?

Ayun, ibinigay ko na lang ang printout ng email ko.. At talagang hindi ako hinarap ng kahit na sino (except sympre sa front desk).

Ang sabi daw ng officer eh tatawagan nalang ako after 3 weeks. Ibinigay ko ang number ko sa abroad at ngaun nga, 4 weeks na wala paring tawag. Mga )#$ talaga mga to. Akala ko yung mga engineer lang sa Montefaro, yun pala hanggang head office walang kakwentakwenta ang serbisyo.

Profriends Montefaro did it again

If you've read my older posts here - profriends sucks n time and profriends sucks nth time then I would think you gonna feel my frustration with this developer.

So, as written in my previous posts I reported my concern back in October and until now they are still outstanding.

For me to be heard by their head office I wrote an email to them in Feb 21 2011 at 'marketing@profriends.com' but it just bounced back as if it's not existing. I got the email address from their website, I don't know why it bounced back.

So, the same day I sent the same email to '
mmsaniel@profriends.com' hoping I'll get an answer or even just a confirmation that they receive my mail. I got the second email address when I called them weeks ago to report my concerns. They were just keep telling me that they will inform the onsite engineer to attend to my concerns.

By the way, I learned from my wife that they already fix the kitchen door on Jan 20. A day before I sent the email. From then, they did not come back to fix the other things. (leaked in the wall and gaps in between window and the window frame). It's a month already and 4 months since October that I first reported the issue.

I don't know. I am frustrated. They are not attending to their clients concern. It just justified the content in my email. That they are only after the money. After that, it's the clients problem. They are opposite of what's written in their website - excellence, quality, service, commitment and most of all respect. They don't respect their clients.

Next, I'll post all the pictures I got. Maybe somebody out there would like to see those photos on how they are doing things.


the most efficient philippines' overseas office - owwa singapore

Jan 9, 2011

[9.30] nasa ph embassy (owwa office)

>nagkalat madaming tao (~300), kulang ang upuan, kulang ang tent pansangga sa init at ulan [1]

>mejo bandang loob ang mga windows para sa registration [2]

>walang signs/notice ng mga steps/procedures; ang mga tao di alam kung anong gagawin, magulo parang palengke [3]

>kelangan makipagsiksikan para makalapit sa window #4 para makakuha ng form [4]

>kelangan makipagsiksikan para kumuha ng queue number (katabi ng mga windows) [5]

>dahil #251 at #252 kami, aabutin ng 3 hours bago kami makarating sa officer

[9.30-12.00] naghanap ng pagkain

[12.00] after 2.5 hours balik owwa, dami paring tao

>umuulan, ang mga tao nagsisiksikan sa mga gilid para 'di mabasa [1]

[12.30] tinawag ang #251

me: (pinakita ang passport, e-pass card, queue number)

male officer assisting applicants: 42 dollars, $42 dollars.. bilis!.. para ma-process agad.. magl-lunchbreak kami [6]

me: (murmuring) ahh, pera muna bago ma-process?!

me: binigyan ng $52

lady officer inside the window: nagsulat, gumawa ng resibo [7]

lady officer: binigay ang passport, e-pass card

me: di alam ang gagawin, naghihintay ng susunod na sasabihin

male officer: tapos ka na?

me: 'di ko alam, ano bang kasunod? ano 'to magbayad lang, tapos na?

male officer: tiningnan ang passport (naka-stapler pala sa last page ang resibo)

male officer: oh tapos ka na.. alis ka na.. yan lang resibo ang importante [12]

me: 'di ba dapat may ibinibigay? wala bang membership card or...?

male officer: wala.. hindi pa available.. (*sira) ang system 3 months na.. [8]

me: wala? bayad lang? 3 months ng sira ang system?.. sana sinabi nyo kagad.

male officer: 3 months na, pati sa pilipinas wala rin.. balikan nyo na lang [9]

me: balikan? kelan?

male officer: basta balikan nyo na lang [10]

me: (bwisit na tono) babalikan? kelan nga? pano namin malalaman kung kailan kami babalik?

male officer: basta balikan nyo na lang (umiiwas na sa tanong, kinakausap ang ibang applicant) [11]

me: (lulugo-lugong umalis papalayo)



3 hours naghintay sa wala!

[1] kulang na upuan at tent

> tsk. tsk.. araw araw nyo ng nakikitang sandamakmak ang tao, ano ba namang mag-provide ng upuan at tent para di nakatayo ng matagal ang mga tao.. tas, pag umulan, di malaman kung saan magtatago

[2] [3] ano ba namang maglagay ng malaking notice ng mga dapat gagawin ng mga applicant

[4] [5] forms at queue number, ano ba naman ilagay sa bandang unahan para hindi na makikipagsiksikan ang mga tao para lang sa form at queue number.. nakaka-harang pa sa mga nakiki-pagtransact sa window

[6] unahin ba naman ang $42 dollars.. ang gov't nga naman pagdating sa pera - haizt!

[7] manual parin ang resibo.. at nakikita ko magulo ang desk, magulo ang working area ng empleyado, daming papel, nagkalat - di pwede sa Information Security Standards.. tsk tsk

[8] sira daw ang system 3 months na.. ANAK NG *$&)#.. 3 MONTHS!!! taena

[9] [10] taena si manong officer.. papabalikin pero di masabi kung kailan.. amf!

[11] at suplado si manong sa personal, ayaw na ako kausapin..

[12] ipagtabuyan ba ako?.. matapos kong magbayad eh ganun ganun lang..

SO, after ng 3 hours, nagbayad lang ng 42$ at pinaalis na.. wala.. walang owwa membership card, hindi alam kung kelan maayos yung system.. kung system nga bang matatawag un, 3 months ng sira.. taena

Profriends - Montefaro sucks nth times

if you've read my older post here -> profriends sucks - n time
eto na naman ang mga putanginang engineer at contractor sa Montefaro..
after 7 weeks na nagreklamo ako, 1 palang ang nagagawa sa 4 na hinihingi ko..
imagine 7 weeks!!! putanginang mga 'to.. samantalang kumpleto at on-time ako magbayad pero 'tong mga putanginang 'to eh kupal magtrabaho.. ang gusto lang ng mga 'to eh kumita!
Kung hindi lang sayang ang pagod at oras at pera, isosoli ko ang unit ko..
Hindi na bumalik after ng 2 weeks na ginawa ung isa kong reklamo.. tangina talaga!

Tinawagan ko ang opisina sa mandaluyong, ayun i-follow up na lang daw nila.. putangina kupal din 'tong management ng profriends, ang dami dami nilang narereceive na reklamo pero wala silang ginagawang action. palibhasa pera lang ang habol..

tangina, akala nyo siguro may maganda kayong maririnig saken pag nagtatanong mga kaibigan ko? WALA!
tangina, ipinakita ko sa mga kaibigan ko yung unit ko, ayun hindi na sila kukuha..

how Globe Tattoo is cheating you on unlimited subscription

This is about the SUPERSURF 50 of Globe Tattoo. You can surf unlimited for 24 hours - yes but - as long as you didn't reach 1 GB data transfer.

Now, what I am writing here is how inefficient and incorrect their system is in calculating the 1GB download data transfer.
Here's my email to them.
This is with regard to Ticket yesterday.
The problem: your system does not reset its statistics on downloaded data.

What happened:
Oct 18 - Image #00

I subscribed to your SUPERSURF. After 4 hours or so I received a notification saying that I cannot further surf because I reached the limit of 1GB. That is impossible because I am only surfing the net, chatting - no download! The download transfer ( the green one) statistics shows that I only consumed 470.55MB and the message box says 493.40MB. But the Daily statistics shows I already consumed 1GB. Misleading right?! LUGI AKO NYAN.

I reported this incident on Oct 18 right after I received the notification.

My initial assumption:
Somehow, your system does not reset its counter for downloaded data until it reaches 1GB. Regardless whether a subscriber subscribes to SUPERSURF or uses regular rate, your counter continue to increment its value from its previous value.

My investigation:
To prove my point,
Oct 19 - Image #01
a. I took a screen shot of the application showing its current value. (16.69MB)
b. I subscribed to SUPERSURF
c. The download data increases without resetting its value to zero! (After 1 minute, it's 17.05MB)

Oct 20 - Image #02
a. I took a screen shot of the application showing its current value. (~760.79MB)
b. I subscribed to SUPERSURF
c. The download data increases without resetting its value to zero! (After 26 minutes, it's 768.50MB)

I hope you get my point. And do something about it.

And their stupid reply.. malinaw na sinabi kong chat lang ginagawa ko..

We apologize for the inconvenience and for the delay in response this may have caused you. We wish to inform you that Globe Broadband tattoo prepaid is intended for light to moderate usage only. If you often download or stream movies, songs, series, or use peer to peer applications. Then your Broadband Tattoo prepaid is not appropriate for your heavy browsing needs. You may also consider upgrading to our Tattoo Postpaid plans or to our Fixed at home plans.
Globe’s Fair Use Policy is implemented to ensure that heavy users do not slow down the broadband experience of other broadband subscribers. This policy is designed to protect those who might be affected by the excessive usage of a few subscribers.

As we ensure that everyone gets a good connection, those who are most likely to be affected by this policy are those who do the following activities:

· Uses peer-to-peer/torrent applications
· Download videos and music
· Heavy video/media streaming
· Any other heavy download – FTP etc.

We hope this information helps you with regards to your concern.



And I didn't hear anything from them, after this.

I afraid you did not read or did not completely understand it. Please refer to another email I sent - it has screenshots that would help you understand what I am saying.


This is what we get when we, the small ones, don't have a choice but to use their service whether they provide it accurate and fair, or not.


NOTICE THE NOTE: "STATISTICS MAY NOT BE ACCURATE"
My post just proved that their statistics is not accurate but these greedy telcos like globe are not doing anything about it. And so is the stupid government. Mas gusto pa ng gobyernong makialam sa mga nag-se-sex na celebrities, kesa sa mga malalaking kumpanya na pinagsasamantalahan ang maliliit.





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BPI Direct and how they are losing their future clients

Their website's About Us page captures my interest. They aim to a paperless, convenience way of banking - especially designed for a techonology-savvy like me.
BPI Direct Savings Bank, a wholly-owned subsidiary of Bank of the Philippine Islands (BPI), is the Philippines’ first internet bank operating in a generally paperless environment with no defined geographical boundaries. It is a testament to BPI’s commitment to deliver the highest standard of banking convenience through the ingenuity of technology and creative management.


BPI Direct empowers its customers, including Filipinos around the globe and the new generation in this electronic age, to be in full control of their finances as it made banking available 24/7, wherever they may be. Truly, their bank away from home.

But are they for real? I guess not. I've tried to open a joint account in this bank and they didn't show any interest. They didn't even reply to my queries.
Here's the full story.

Before applying online, me and my wife went to BPI Nueno to open a BPI Direct account. The officer told us that we need to apply online. AND one of us must be in another country because BPI Direct's purpose is for OFW which transact online. WHAT??? Disgusted as this officer don't know what are their product we went out. We'll try to apply online.

October 12, Tuesday - I applied to open an account online through their website. I filled-up all the necessary information - everything. In the Step #4 'bpi express online member' section, I chose 'Only one of us is a member'. After clicking Continue button a pop-up page appear asking for my bpi express credential. After that, the page asked for other information - branch, address, etc.
When I hit the submit button an error page was displayed with message "An error has occured" (or something like that as I can't remember it, its 20 days past already). The error was so vague that it didn't give any description or maybe it was intended for security reason. Anyway, I tried two more times and the same error appeared.
I called them through 89-100.
and report what happened. The guy that I spoke with told me to try to open an account from the bpiexpressonline. The same error appeared. And so I call them again. This time a lady. As I was telling her what happened I am checking my email. There were some email with subject 'BPI Direct Account Opening'. The application for new account has been successful it just that their website doesn't giving any helpful message. Hmn how bad was that?

I went through their email. It said that I need to reply to confirm my intention of opening an account with them. And so I did.

The next day, I am expecting email or call from them since they are claiming for fast and hassle-free banking. Nothing. And so I called them to follow-up about my application. The officer gave a reference number and told me that she already instructed the officer assigned for account opening. I told her to priority my application as I am going abroad. I'd use the BPI account for remittance.

Days passed. No calls. Nothing.

Oct 16, Saturday. I tried to call them through payphone (landline). But payphone in Imus sucks. No 1-800 allowed. Malayo kami sa bayan at gagastos pa ako ng 100 para sa pinakamalapit na pldt payphone. Why can't we call from mobile without being charged? It's another story, anyway.

And so I called them through my mobile. Their 89-100 sucks. Sub-menus contains same menu as in the top-level one. As I am using mobile phone, I directed to 'Lost card' menu. I gave the officer the reference number and told her to call me back as I don't have enough prepaid load. She said she can't do that since she's for 'lost card' concerns only. She redirected me to concern officer. I thought I am going to talk to the concern officer right after she dropped me. I was wrong she redirected me again to main menu. Sshh! My phone hung-up. No more load.

I went to my pc. Fired up my email and sent a follow-up mail to them. I reiterate that I am going to use the account for remittance.

Oct 18, Monday. There was an email from Ms. her name>.

Greetings from BPI Direct!
This is regarding your online application.
Please provide name of co depositor as such is not stated per application made.
Kindly take note that co depositor should have applied on line as well.

WTF! My co-depositor's name was not stated? Does your online form has a facility to input such? None! And, to apply online? WTF again! If we're going to choose from the 3 options in Joint Account 1] none of us 2] both of us 3] one of us. If option 3 is chosen my account will still be used and no other way to input my co-depositor's name even if she initiated the application! Don't you know that BPI officers!? It's your system! Why just can't you entertain us in one of your BPI bank and we'll just show you the requirements you need!

And so I explained her my point. Nonetheless, I still provided her with the details of my co-depositor. I reiterate [again] that I need the account immediately as I am leaving Thursday.

No more calls. No more emails. Nothing. They are not interested for new account. Tanginang banko yan!